We ship from California, ZIP code 94030, to the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, US territories, APO/FPO/DPO addresses, or international destinations. California is our fulfillment location and does not indicate where a piece was made.

In-stock orders are normally dispatched within 1–2 business days after payment confirmation. Business days are Monday through Friday, excluding US public holidays.

Standard delivery is estimated at 2–5 business days after carrier acceptance, for an estimated total of 3–7 business days including processing. These are estimates, not guaranteed arrival dates. Weather, carrier disruptions, and peak periods may affect delivery. Any different processing period for a specific item will be disclosed before purchase.

If we cannot dispatch within the promised timeframe, we will contact you with a revised shipment estimate and the option to consent to the delay or cancel the unshipped order for a prompt refund, as required by applicable law.

Available shipping services and charges will be shown before you complete checkout. Each piece is packed in a jewelry pouch with a protective padded mailer. A shipping confirmation email will include tracking information. A label being created does not mean that the carrier has received your parcel.

Please check your shipping address before ordering. For an address change or cancellation, contact customer support promptly. We will try to help before dispatch, but changes are not guaranteed once processing has begun.

If your parcel is delayed, missing, or marked delivered but cannot be located, contact us. We will help investigate with the carrier and arrange an appropriate resolution based on the circumstances and applicable law. Please do not assume that a delivered scan ends our review of a delivery issue.

For eligible items purchased directly from our website, request a return within 7 calendar days after delivery. Your request is timely based on when you contact us, even if we respond later. After approval, send the return within 7 calendar days; it does not need to arrive within that mailing window.

Returned items must be unworn, undamaged, and in their original condition, with the jewelry pouch, original tags if supplied, and included components. For pierced earrings, do not insert the posts through a piercing if you may wish to make a change-of-mind return. Worn earrings are not eligible for a change-of-mind return.

Contact customer support with your order number and the item you wish to return. We will provide return instructions and our California return address. Please contact us before mailing your return; do not assume the address on the parcel is our return address.

Pack the jewelry securely in its pouch and a protective mailer or equivalent packaging. Use a tracked service and retain proof of posting. Contact us if a return is delayed or lost so we can review the tracking and circumstances.

For a change of mind or an incorrectly selected size, you pay return postage. Original outbound shipping charges are not refunded for these returns, except where required by law. We do not charge a restocking fee.

Contact us promptly with your order number, a description of the issue, and photos where available. The 7-day change-of-mind window, worn-item restriction, and final-sale exclusions do not limit your rights or remedies under applicable law.

For confirmed defects, transit damage, incorrect items, or misdescribed goods, we will arrange an appropriate remedy, which may include a refund or replacement, and cover necessary return or replacement shipping costs. We may resolve an issue without requiring a return.

For ordinary approved returns, we inspect the returned items and initiate the refund to the original payment method within 5 business days after receipt. Your bank or payment provider may require additional time to post it. We will email you when the refund is initiated. Any shorter applicable legal deadline will take precedence.

We do not currently offer direct exchanges. If you would like a different item, request an eligible return and place a new order once availability is confirmed.

Personalized or engraved items, if offered, and items clearly identified as final sale before purchase are excluded from change-of-mind returns. These exclusions do not affect remedies for faulty, damaged, incorrect, or misdescribed items or other rights provided by law.

This is our voluntary returns policy, not a statement of a nationwide statutory return period. We honor the policy that applied when your order was placed, together with applicable consumer rights.